ORDERING

1. HOW DO I PLACE MY ORDER?
Simply choose your style, size, and color on the product page, then click "Add To Cart" and follow the steps to complete checkout. You'll receive an order confirmation email right away, and we'll notify you again once your order ships.

2. CAN I MODIFY OR CANCEL MY ORDER AFTER PLACING IT?
Because every item is made to order, production begins shortly after your order is placed. If you need to change or cancel an order, email [email protected] as soon as possible — we'll do our best to help, but once an item has entered production we may not be able to make changes.

3. DO YOU OFFER CUSTOM OR PERSONALIZED DESIGNS?
Product options (design, size, color) available for customization are listed directly on each product page. If you have a custom request, contact us at [email protected] and we'll let you know what's possible.

4. WHAT SIZES DO YOU OFFER, AND HOW DO I CHOOSE THE RIGHT ONE?
Available sizes and a size chart are listed on each product page. Please check the size chart before ordering, as sizing can vary slightly between styles.

SHIPPING & DELIVERY

5. HOW LONG WILL IT TAKE TO SHIP MY ORDER?
All items are made to order, so please allow 1–5 business days for production before your order ships. Once shipped, transit time is 5–10 business days for orders within the US, or 10–14 business days for international orders.

6. HOW MUCH DOES SHIPPING COST?
Standard shipping is $5.99 for orders within the US and $13.00 for international orders. Exact rates are also shown at checkout before you pay.

7. DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide. International orders may be subject to customs fees, import duties, or taxes charged by your local government — these are the customer's responsibility and are not included in our shipping fee.

8. MY TRACKING NUMBER ISN'T WORKING
Tracking numbers can take 1–2 days to appear in the carrier's system after your order ships. If it's still not updating after a few days, please contact the carrier directly, or email [email protected] and we'll help you look into it.

9. I NEED HELP WITH A LATE ORDER
If your order hasn't arrived within 15 business days (US) or 20 business days (international) of the ship date, please contact [email protected] with your order number — we're happy to help.

10. WHAT IF MY PACKAGE IS LOST OR NEVER ARRIVES?
If your tracking shows no movement for an extended period or your order is confirmed lost by the carrier, contact us at [email protected] within 60 days of the ship date and we'll work with you on a replacement or refund.

PAYMENT

11. WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept PayPal, and major credit/debit cards including Visa, Mastercard, American Express, and Discover.

12. WHEN WILL MY CARD BE CHARGED?
Your card is charged immediately after your order is successfully placed.

13. IS MY PAYMENT INFORMATION SECURE?
Yes. All transactions are encrypted using secure socket layer (SSL) technology. Your card details are only used to complete your purchase and are never stored on our servers.

14. DO YOU OFFER DISCOUNT CODES OR PROMOTIONS?
We occasionally run promotions. Follow us on social media or check our homepage for current offers.

RETURNS, EXCHANGES & REFUNDS

15. WHAT IS YOUR RETURN POLICY?
We accept returns, refunds, or replacements only for items that arrive defective, damaged, or incorrect due to our error. We do not offer returns or exchanges for change of mind, wrong size ordered, or color/design preference, since every item is made specifically for you. Please report any issue within 30 days of delivery.

16. DO YOU OFFER EXCHANGES?
We offer a free replacement only when the item you received is defective, damaged, or different from what you ordered due to our error. We do not exchange items for reasons like wrong size selected, change of mind, or personal preference — please double-check your selection before checkout.

17. HOW DO I REQUEST A RETURN, REFUND, OR REPLACEMENT?
Email [email protected] within 30 days of delivery with your order number, a description of the issue, and clear photos of the defective, damaged, or incorrect item. Once approved, we'll send a free replacement or issue a refund.

18. HOW LONG DO REFUNDS TAKE?
Approved refunds are processed within 5–10 business days.

19. WHO PAYS FOR RETURN SHIPPING?
For approved defective, damaged, or incorrect items, we cover all return shipping costs.

PRODUCT & CARE

20. WHAT MATERIALS ARE YOUR PRODUCTS MADE FROM?
Material and fabric details are listed on each individual product page, as they can vary by style.

21. HOW DO I CARE FOR MY ITEM?
For best results and to preserve the print, we recommend washing inside-out in cold water and avoiding high heat when drying. Care details specific to each product are listed on the product page.

22. WILL THE COLOR I SEE ONLINE MATCH THE ACTUAL PRODUCT?
We do our best to display colors accurately, but slight variations can occur depending on your screen settings.

ACCOUNT & SUPPORT

23. DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you can check out as a guest. Creating an account lets you save your info and view your order history.

24. HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information at checkout. Your data is encrypted during transmission and only used to complete and fulfill your order.

25. WHERE ARE YOU LOCATED?
Daisyshinprint is operated by Energy Domain Securities, LLC, based at 1633 Rogers Rd, Fort Worth, TX 76107, United States.

26. HOW DO I CONTACT CUSTOMER SUPPORT?
Email us anytime at [email protected]. Our support hours are Monday–Friday, 9:00 AM–5:00 PM (CST/CDT), and we typically respond within 1 business day.